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FAQs
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
Standard shipping within the United States typically takes 3–7 business days after your order has been processed. Delivery times may vary during holidays, promotions, or periods of high order volume.
How much does shipping cost?
We offer free standard shipping on all domestic orders $100+! For international orders or orders under $100 or, your shipping rate will be calculated at checkout.
Do you offer free shipping?
We offer free standard shipping on orders over $100. Any minimum purchase requirements will be displayed at checkout.
Do you ship internationally?
Yes, we currently ship to select international destinations. Shipping rates and estimated delivery times will be calculated at checkout based on your location.
Will I have to pay duties or import taxes?
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
How can I track my order?
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update after shipment.
My package says delivered, but I can't find it. What should I do?
We recommend checking around your property, with household members, building management, or neighbors. If you still cannot locate your package, please contact us within 7 days of the delivery date and we will do our best to assist.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us immediately. While we cannot guarantee changes once an order has been placed, we will do our best to accommodate your request.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for items that are unused, unworn, unwashed, and in their original packaging with all tags attached.
Are there any items that cannot be returned?
For hygiene and safety reasons, items that show signs of wear, damage, washing, pet hair, odors, or alterations cannot be returned. Gift cards and final sale items are also non-refundable.
Products marked as final sale will be illegible to be returned.
Can I return a bundle?
Bundles may only be returned for a full refund when all items included in the bundle are returned together.
If one or more items are not returned, the full retail price of each missing item will be deducted from your refund, and the remaining balance will be refunded accordingly.
How do I start a return?
To initiate a return, please contact our customer care team with your order number. Once approved, we will provide return instructions.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
When will I receive my refund?
Once your return has been received and inspected, refunds are typically issued to the original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
What if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the item and packaging. We will make it right as quickly as possible.
Can I exchange an item for a different size?
If you need a different size, we recommend initiating a return for the original item and placing a new order for the desired size. This ensures the fastest service and product availability.